Q&A's

We've got you covered. Click on a category below to see our most frequently asked questions.

  • I've heard MPOWERD is a Certified B Corporation. What is that?

    To borrow from the B Corp website, we're what Fair Trade is to Coffee, or what USDA Organic is to Milk. In other words, Certified B Corps were born out of the idea that in the modern age, companies should care just as much about helping others as they do helping themselves.

    To prove we mean it, we're audited by the third-party B Lab, in which we have to meet the highest standards of social and environmental performance, accountability, and transparency. How are we doing? See for yourself.

    We're also legally registered as a benefit corporation, and our latest benefit report is available here

    How do you make a difference?

    Since MPOWERD began in 2012, we've been focused on providing a real, immediate solution for the 1.5 billion people still living without access to electricity. We built a sustainable business model that allows us to provide lights to everyone, no matter where they live or how much they make, at a price they can actually afford. Simply put, we use high volume retail sales to lower costs, and pass those savings on. So the more we sell at home, the more we're able to give to those in need. To learn more, check out our story.

    How can I get involved?

    If you've bought from us before, you already are. Profits from every light sold go towards getting more lights to those that need them most.

    Want to take it a step further? Our Give Luci program lets you purchase lights sent directly to someone living in energy poverty through one of our NGO partners. Learn more about Give Luci.

    MPOWERD Patent Information

    MPOWERD takes its IP seriously and is protective of its rights. The Luci line of products is patented in the U.S., China, and Taiwan, and is patent pending in other countries around the globe. MPOWERD is committed to producing the highest quality products while helping those without access to electricity. Look for the Luci logo to ensure that you are purchasing an original, high quality MPOWERD product.

  • How much does shipping cost?

    It depends on where you live. Costs are calculated during checkout, so you'll see the total shipping cost before you buy.

    Can I order from outside the U.S.?

    You can order from anywhere in the world!

    Can I send them as gifts?

    Please do! Just make sure your shipping address and billing address are different.

    Can I track my order?

    Of course! You’ll get an email with the tracking number once it ships. If you don’t get your email, please contact Customer Service at cs@mpowerd.com and we’ll get back to you ASAP.

    Are there discounts for large orders?

    Yes! Find out if you qualify by emailing sales@mpowerd.com.

    Is it possible to co-brand with Luci lights?

    Yes! Get the details by emailing myluci@mpowerd.com.

    Are MPOWERD products available in stores?

    Oh yeah, big time. We're in 700 retailers in the US alone. If you're the type of person who goes to a website for info, but still loves the ol' brick & mortar, email cs@mpowerd.com and we'll tell you where to find the closest store.

    Do you have a product warranty?

    Yep. All of our products have a one-year warranty for manufacturing defects from the date of receipt. Have a question about yours? Contact us!

    What is your return policy?

    If you bought a Luci light through our website, you can return it within 21 days of purchase, no questions asked. If you bought at a store, you'll need to check their specific return policy. We also have a 1 year warranty in case you run into any issues with your light! For more info on returns, please reach out to Customer Service at cs@mpowerd.com.

  • How does it work?

    Luci's solar panels absorb the sun's UV rays, which are then stored in its lithium battery until you're ready to use it. In direct sunlight, it's fully charged in 8 hours. On overcast or rainy days, because there's so much less UV light that gets through cloud cover, we'd recommend you leave it for 2 days to ensure as full a charge as possible.

    It's that simple – everything you need to use (and reuse) a Luci light you've got already. In fact, they're so hassle free, you don't need to worry about leaving it out too long. There's a built-in surge protector.

    When fully charged, how many hours of light does it give?

    A Luci can last up to 12 hours, but it really depends on the model and the setting you're using. For more info, go the page of the Luci you bought. Visit the shop page

    How long does the product last?

    If you fully charge and then use up the entire battery every day, you'll get about 3 years of use out of just one Luci. For the more occasional user, a Luci light can last up to 7 years!

    If I'm not using Luci all the time, how often should I recharge it?

    A Luci light will retain 95% of its charge for each month it's in storage. In other words, if you were to stow it away on January 1, you'd still have more than half the charge come October!

    How bright is Luci?

    Luci Original, Outdoor, Lux & Color will light up an area of 150 square feet (14 square meters).

    Our smaller Luci EMRG will do the same for 100 square feet (9 square meters).

    How long do the LED bulbs last?

    You'll never need to worry about replacing the bulbs, the LEDs will last for the entire life of your Luci.

    Can it be used outside? What about in the water?

    Yes – and we highly recommend it! Because of their unique inflatable design, Luci lights are shatterproof, IP67 waterproof (it can go a full meter underwater) and they float! No need to worry about chlorine or salt, either. Pools, lakes, oceans, all are fair game.

    Can Luci lights work in all temperatures and climates? 

    Luci lights can function in temperatures as cold as 15°F (-10°C) and as hot as 122°F (50°C). One example of a no-no is leaving your Luci light on your black colored car dashboard on a hot summer day, as temperatures can reach well above 122°F (up to 160°F). 

    Is there any risk of electric shock or burns from a Luci light?

    Nope. Everything's safely sealed within. Unlike candles or traditional bulbs, Luci doesn't give off heat.

    I can't seem to inflate the Luci. What am I missing?

    First, check the handy icons on the inside packaging. Still having trouble? It's like a beach ball, so make sure you're pinching the two-way leak proof valve with your fingers or teeth while blowing into it. To deflate, pinch the valve again while compressing the unit to let air escape.

    I'm having trouble charging or using my light. What should I do?

    Make sure you're charging your light with the solar panel facing direct sunlight and remember that a full charge takes about 8 hours. If you're still having trouble, check the user manual or you can always contact Customer Service.

Didn't find what you're looking for? Send us an email at [[support@mpowerd.com]] and we'll get back to you soon!