Here to help
Here to help
Frequently Asked Questions
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- How do I fully charge my light?
- What is “Direct Sunlight”?
- How long will a full charge last?
- How do I inflate/deflate my light?
- Do I need batteries?
- How do I charge my light?
- It’s cloudy, will my light still charge?
- How do I know how much battery my light has?
- Is my light rechargeable?
- How do I charge the light via USB?
- What’s the difference between charging the light via USB or the solar panel?
- Do I need to activate the solar charger?
- How much charge does my light retain when not in use?
- Will the battery be damaged if left in the sun after charging?
- Should I charge my light if I don’t have immediate plans to use it?
- Can I charge your products from my car dashboard?
- Will my light charge under indoor lighting?
- How does my solar panel work?
- How long will my Luci last?
- Will the LEDs ever need replacing?
- You say that my Luci is durable; how durable are we talking?
- Can my light be left outside?
- Can my light work under any temperature or in any climate?
- Can my light get wet?
- Is my light safe?
- Why are most of your lights inflatable?
- Which lantern should I choose?
- What’s the difference between Luci Color and Luci Color Essence?
- What’s the difference between Luci Original and Luci Outdoor 2.0?
- Which is the best reading light?
- Do all Inflatable Lanterns have a 2-second quick shut off?
- Does the valve need to stay out once inflated?
- How long will a full charge last?
- Where can I find the full specs for my light?
- What’s the difference between Pro Outdoor 2.0 and Pro Lux?
- How big is the Base Light?
- Can I still charge the light via the solar panel?
- How do I charge the light via USB?
- What’s the difference between charging the light via USB or the solar panel?
- How do I charge devices from my light?
- What is the cable provided meant for - it doesn’t fit into my phone?
- Which cable do I use to charge my phone from the light?
- Can I charge a device and use my light at the same time?
- How fast will it charge my device?
- I’ve lost the USB cable, can I get a replacement?
- Can I use my own USB cable to charge the light?
- Where can I find the full specs for my light?
- How do I charge my String Light via USB?
- What’s the USB at the end of the string for?
- What’s the difference between charging the light via USB or the solar panel?
- Can I charge a device and use my light at the same time?
- How fast will it charge my device?
- How do I close the unit without the string getting tangled/bunched?
- Do I have to go through all settings to turn the light off?
- How do I hang the unit to something?
- What’s the best way to tie the end of the string?
- Can I leave it outside in the rain?
- Are the bulbs shatterproof?
- Where can I find the full specs for my light?
- How do I turn on my Solar String Lights for the first time?
- Why are there 2 different USB slots inside the Power Hub?
- What is the red indicator that is always shining on the panel?
- How do I charge my String Lights via USB?
- What’s the difference between charging the light via USB or the solar panel?
- Why is this version of the String Lights detachable?
- Are these lights dimmable?
- Will I get two cables for the ports that are on this light?
- Can I use my String Lights + Power Hub while recharging it at the same time?
- Can I charge my phone from my String Lights + Power Hub?
- Can I charge a device and use my light at the same time?
- Do the String Lights work if plugged into something other than the Power Hub?
- Can I leave it outside in the rain?
- Are the bulbs shatterproof?
- How do I close the unit without the string getting tangled/bunched?
- Do I have to go through all settings to turn the light off?
- What’s the best way to tie the end of the string?
- Which String Light should I choose?
- Where can I find the full specs for my light?
- How do I download the app?
- Do I need a separate app for Luci Connect and Luci Explore?
- How do I connect to my Luci?
- How do I activate the Bluetooth?
- What is the Bluetooth distance range?
- Can I control multiple lights at the same time?
- How do I charge via USB?
- What’s the difference between charging the light via USB or the solar panel?
- Can I charge a device and use my Luci at the same time?
- How fast will it charge my device?
- Is Connect waterproof?
- Is Explore waterproof?
- How can I learn more about the in-app features?
- Can I rename my light in the app?
- How do I set a schedule?
- What is Circadian Rhythm?
- How can I ensure that my Explore battery will last until morning to wake me up?
- How do I listen to music through my Explore?
- Which music streaming apps does Explore connect to?
- Can I control the volume from the MPOWERD app?
- Does the Explore battery drain faster when playing music and using the light?
- What’s the best way to position my light for the best sound?
- Can I make phone calls from my Explore?
- Why does the power button light color change on my Explore?
- Where can I find the full specs for my light?
- Can I charge devices with my Core?
- What is the white hook at the end of the arm for?
- What’s the best way to hang the light?
- How do I charge the light via USB?
- Can I still charge the light via the solar panel?
- What’s the difference between charging the light via USB or the solar panel?
- I’ve lost the USB cable, can I get a replacement?
- Can I use my own USB cable to charge the light?
- Where can I find the full specs for my light?
- How do I charge my Bike Light via USB?
- How do I charge the taillight?
- Can I charge my light while riding?
- What’s the difference between charging the light via USB or the solar panel?
- Can I use my own USB cable to charge the light?
- Can I charge my phone with the light?
- How long will the light last on a single charge?
- What's the light range?
- I'm going mountain biking. Will my light remain in the mount with all the bumps?
- Do the straps fit around thicker handlebars or seatposts?
- I've lost my strap. How do I get a replacement?
- Do I need any tools to set up my Bike Light?
- How do I know how much power is left in the battery?
- Is the mount fixed?
- Do I need to remove the mount whenever I'm not riding?
- Do I have to go through all settings to turn light off?
- Can I leave it outside in the rain?
- Are the light faces shatterproof?
- Where can I find the full specs for my light?
- Wait, what does STEM mean?
- Why STEM?
- Do you have any other educational tools?
- Which age group is the Solar Light Kit for?
- How do I build the light?
- Does this light work like other Luci lights?
- It looks like fun! Can I, as an adult, use it?
- Are the bulbs durable; my kid likes to break things?
- Does the light have any electrical parts?
- I’ve lost some of the parts; can I purchase replacements?
- I’ve misplaced the booklet; can I get my hands on another one?
- Where can I find the full specs for my light?
- How do these batteries align with the existing MPOWERD line-up?
- What type of batteries are these?
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How many batteries come in each pack?
- Do these work in any battery-operated device that calls for traditional AA batteries?
- Why should I purchase these batteries over traditional AA batteries?
- Are they rechargeable?
- How long does it take to charge these batteries?
- Are these lithium batteries?
- How do I know when they are fully charged?
- What are the batteries made of?
- What is the battery cycle count?
- Luci Original
- Luci Outdoor 2.0
- Luci Lux
- Luci Color
- Luci Color Essence
- Luci EMRG
- Luci Candle
- Luci Pro Outdoor 2.0
- Luci Pro Lux
- Luci Base Light
- Luci Solar String Lights 18' - Model A (USB at end of cord)
- Luci Solar String Lights 18' - Model B (no USB at end of cord)
- Luci Color Solar String Lights 18'
- Luci Solar String Lights + Detachable Power Hub 44'
- Luci Solar Bike Light
- Luci Core
- Build-Your-Own-Luci: Solar Light Kit
- Luci Connect
- Luci Explore
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