Returns & Exchanges
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- How do I fully charge my light?
- What is “Direct Sunlight”?
- How long will a full charge last?
- How do I inflate/deflate my light?
- Do I need batteries?
- How do I charge my light?
- It’s cloudy, will my light still charge?
- How do I know how much battery my light has?
- Is my light rechargeable?
- How do I charge the light via USB?
- What’s the difference between charging the light via USB or the solar panel?
- Do I need to activate the solar charger?
- How much charge does my light retain when not in use?
- Will the battery be damaged if left in the sun after charging?
- Should I charge my light if I don’t have immediate plans to use it?
- Can I charge your products from my car dashboard?
- Will my light charge under indoor lighting?
- How does my solar panel work?
- How long will my Luci last?
- Will the LEDs ever need replacing?
- You say that my Luci is durable; how durable are we talking?
- Can my light be left outside?
- Can my light work under any temperature or in any climate?
- Can my light get wet?
- Is my light safe?
- Why are most of your lights inflatable?
- Which lantern should I choose?
- What’s the difference between Luci Color and Luci Color Essence?
- What’s the difference between Luci Original and Luci Outdoor 2.0?
- Which is the best reading light?
- Do all Inflatable Lanterns have a 2-second quick shut off?
- Does the valve need to stay out once inflated?
- How long will a full charge last?
- Where can I find the full specs for my light?
- What’s the difference between Pro Outdoor 2.0 and Pro Lux?
- How big is the Base Light?
- Can I still charge the light via the solar panel?
- How do I charge the light via USB?
- What’s the difference between charging the light via USB or the solar panel?
- How do I charge devices from my light?
- What is the cable provided meant for - it doesn’t fit into my phone?
- Which cable do I use to charge my phone from the light?
- Can I charge a device and use my light at the same time?
- How fast will it charge my device?
- I’ve lost the USB cable, can I get a replacement?
- Can I use my own USB cable to charge the light?
- Where can I find the full specs for my light?
- How do I charge my String Light via USB?
- What’s the USB at the end of the string for?
- What’s the difference between charging the light via USB or the solar panel?
- Can I charge a device and use my light at the same time?
- How fast will it charge my device?
- How do I close the unit without the string getting tangled/bunched?
- Do I have to go through all settings to turn the light off?
- How do I hang the unit to something?
- What’s the best way to tie the end of the string?
- Can I leave it outside in the rain?
- Are the bulbs shatterproof?
- Where can I find the full specs for my light?
- How do I download the app?
- Do I need a separate app for Luci Connect and Luci Explore?
- How do I connect to my Luci?
- How do I activate the Bluetooth?
- What is the Bluetooth distance range?
- Can I control multiple lights at the same time?
- How do I charge via USB?
- What’s the difference between charging the light via USB or the solar panel?
- Can I charge a device and use my Luci at the same time?
- How fast will it charge my device?
- Is Connect waterproof?
- Is Explore waterproof?
- How can I learn more about the in-app features?
- Can I rename my light in the app?
- How do I set a schedule?
- What is Circadian Rhythm?
- How can I ensure that my Explore battery will last until morning to wake me up?
- How do I listen to music through my Explore?
- Which music streaming apps does Explore connect to?
- Can I control the volume from the MPOWERD app?
- Does the Explore battery drain faster when playing music and using the light?
- What’s the best way to position my light for the best sound?
- Can I make phone calls from my Explore?
- Why does the power button light color change on my Explore?
- Where can I find the full specs for my light?
- Can I charge devices with my Core?
- What is the white hook at the end of the arm for?
- What’s the best way to hang the light?
- How do I charge the light via USB?
- Can I still charge the light via the solar panel?
- What’s the difference between charging the light via USB or the solar panel?
- I’ve lost the USB cable, can I get a replacement?
- Can I use my own USB cable to charge the light?
- Where can I find the full specs for my light?
- How do I charge my Bike Light via USB?
- How do I charge the taillight?
- Can I charge my light while riding?
- What’s the difference between charging the light via USB or the solar panel?
- Can I use my own USB cable to charge the light?
- Can I charge my phone with the light?
- How long will the light last on a single charge?
- What's the light range?
- I'm going mountain biking. Will my light remain in the mount with all the bumps?
- Do the straps fit around thicker handlebars or seatposts?
- I've lost my strap. How do I get a replacement?
- Do I need any tools to set up my Bike Light?
- How do I know how much power is left in the battery?
- Is the mount fixed?
- Do I need to remove the mount whenever I'm not riding?
- Do I have to go through all settings to turn light off?
- Can I leave it outside in the rain?
- Are the light faces shatterproof?
- Where can I find the full specs for my light?
- Wait, what does STEM mean?
- Why STEM?
- Do you have any other educational tools?
- Which age group is the Solar Light Kit for?
- How do I build the light?
- Does this light work like other Luci lights?
- It looks like fun! Can I, as an adult, use it?
- Are the bulbs durable; my kid likes to break things?
- Does the light have any electrical parts?
- I’ve lost some of the parts; can I purchase replacements?
- I’ve misplaced the booklet; can I get my hands on another one?
- Where can I find the full specs for my light?
- How do these batteries align with the existing MPOWERD line-up?
- What type of batteries are these?
- How many batteries come in each pack?
- Do these work in any battery-operated device that calls for traditional AA batteries?
- Why should I purchase these batteries over traditional AA batteries?
- Are they rechargeable?
- How long does it take to charge these batteries?
- Are these lithium batteries?
- How do I know when they are fully charged?
- What are the batteries made of?
- What is the battery cycle count?
- Luci Original
- Luci Outdoor 2.0
- Luci Lux
- Luci Color
- Luci Color Essence
- Luci EMRG
- Luci Candle
- Luci Pro Outdoor 2.0
- Luci Pro Lux
- Luci Base Light
- Luci Solar String Lights - Model A (USB at end of cord)
- Luci Solar String Lights - Model B (no USB at end of cord)
- Luci Color Solar String Lights
- Luci Solar Bike Light
- Luci Core
- Build-Your-Own-Luci: Solar Light Kit
- Luci Connect
- Luci Explore
Back to FAQs
Back to FAQs
Popular questions
What is your return policy?
You have 30 days to return a product for a full refund. Please note that any shipping fees paid are non-refundable.
How do I return a product?
You have 30 days from the date you receive your order to return your product(s). To start a return, simply email community@mpowerd, and provide us with your order number and reason for return. Please note that we do not provide return labels, and you may choose any carrier of your preference to return your product(s) to the address below.
Attn: MPOWERD Returns
MFALS - RECEIVING – NORTH YARD
15785 Mountain Avenue
Chino CA, 91708
Can I cancel my order?
We get to work on your order to process it and ship it to you as soon as possible. Therefore, we cannot cancel orders after they're placed. If you need to cancel an order that has already shipped, you will need to return it for a refund since we cannot intercept shipments. Under certain circumstances, we may be able to cancel your order. Please email community@mpowerd.com to check if cancelation is possible.
Do your products come under a warranty?
Yes. All of our products have a one-year warranty for manufacturing-related issues from the date of receipt. The warranty and return policy is available in full here. If a product needs to be replaced, MPOWERD is only able to ship replacements within the continental United States. If your product is still within the retailer's return/exchange period, please contact the retailer directly for assistance. Reach out to our customer service at community@mpowerd.com for questions about our policy.
Return policy
How do I return a product?
You have 30 days from the date you receive your order to return your product(s). To start a return, simply email community@mpowerd, and provide us with your order number and reason for return. Please note that we do not provide return labels, and you may choose any carrier of your preference to return your product(s).
Can I cancel my order?
We get to work on your order to process it and ship it to you as soon as possible. Therefore, we cannot cancel orders after they're placed. If you need to cancel an order that has already shipped, you will need to return it for a refund since we cannot intercept shipments. Under certain circumstances, we may be able to cancel your order. Please email community@mpowerd.com to check if cancelation is possible.
When can I expect my refund?
We will process your refund as soon as we receive the product(s), but please allow up to 7 business days for processing. Once your refund is processed, a confirmation email will be sent to you. It may take a few business days for the funds to be credited in your account, which will depend on your financial institution.
Warranty
Do your products come under a warranty?
Yes. All of our products have a one-year warranty for manufacturing-related issues from the date of receipt. If a product needs to be replaced, MPOWERD is only able to ship replacements within the continental United States. If your product is still within the retailer's return/exchange period, please contact the retailer directly for assistance. The warranty and return policy is available in full here. Contact Customer Service at community@mpowerd.com for questions about our policy.