Orders & Shipping
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- How do I fully charge my light?
- What is “Direct Sunlight”?
- How long will a full charge last?
- How do I inflate/deflate my light?
- Do I need batteries?
- How do I charge my light?
- It’s cloudy, will my light still charge?
- How do I know how much battery my light has?
- Is my light rechargeable?
- How do I charge the light via USB?
- What’s the difference between charging the light via USB or the solar panel?
- Do I need to activate the solar charger?
- How much charge does my light retain when not in use?
- Will the battery be damaged if left in the sun after charging?
- Should I charge my light if I don’t have immediate plans to use it?
- Can I charge your products from my car dashboard?
- Will my light charge under indoor lighting?
- How does my solar panel work?
- How long will my Luci last?
- Will the LEDs ever need replacing?
- You say that my Luci is durable; how durable are we talking?
- Can my light be left outside?
- Can my light work under any temperature or in any climate?
- Can my light get wet?
- Is my light safe?
- Why are most of your lights inflatable?
- Which lantern should I choose?
- What’s the difference between Luci Color and Luci Color Essence?
- What’s the difference between Luci Original and Luci Outdoor 2.0?
- Which is the best reading light?
- Do all Inflatable Lanterns have a 2-second quick shut off?
- Does the valve need to stay out once inflated?
- How long will a full charge last?
- Where can I find the full specs for my light?
- What’s the difference between Pro Outdoor 2.0 and Pro Lux?
- How big is the Base Light?
- Can I still charge the light via the solar panel?
- How do I charge the light via USB?
- What’s the difference between charging the light via USB or the solar panel?
- How do I charge devices from my light?
- What is the cable provided meant for - it doesn’t fit into my phone?
- Which cable do I use to charge my phone from the light?
- Can I charge a device and use my light at the same time?
- How fast will it charge my device?
- I’ve lost the USB cable, can I get a replacement?
- Can I use my own USB cable to charge the light?
- Where can I find the full specs for my light?
- How do I charge my String Light via USB?
- What’s the USB at the end of the string for?
- What’s the difference between charging the light via USB or the solar panel?
- Can I charge a device and use my light at the same time?
- How fast will it charge my device?
- How do I close the unit without the string getting tangled/bunched?
- Do I have to go through all settings to turn the light off?
- How do I hang the unit to something?
- What’s the best way to tie the end of the string?
- Can I leave it outside in the rain?
- Are the bulbs shatterproof?
- Where can I find the full specs for my light?
- How do I download the app?
- Do I need a separate app for Luci Connect and Luci Explore?
- How do I connect to my Luci?
- How do I activate the Bluetooth?
- What is the Bluetooth distance range?
- Can I control multiple lights at the same time?
- How do I charge via USB?
- What’s the difference between charging the light via USB or the solar panel?
- Can I charge a device and use my Luci at the same time?
- How fast will it charge my device?
- Is Connect waterproof?
- Is Explore waterproof?
- How can I learn more about the in-app features?
- Can I rename my light in the app?
- How do I set a schedule?
- What is Circadian Rhythm?
- How can I ensure that my Explore battery will last until morning to wake me up?
- How do I listen to music through my Explore?
- Which music streaming apps does Explore connect to?
- Can I control the volume from the MPOWERD app?
- Does the Explore battery drain faster when playing music and using the light?
- What’s the best way to position my light for the best sound?
- Can I make phone calls from my Explore?
- Why does the power button light color change on my Explore?
- Where can I find the full specs for my light?
- Can I charge devices with my Core?
- What is the white hook at the end of the arm for?
- What’s the best way to hang the light?
- How do I charge the light via USB?
- Can I still charge the light via the solar panel?
- What’s the difference between charging the light via USB or the solar panel?
- I’ve lost the USB cable, can I get a replacement?
- Can I use my own USB cable to charge the light?
- Where can I find the full specs for my light?
- How do I charge my Bike Light via USB?
- How do I charge the taillight?
- Can I charge my light while riding?
- What’s the difference between charging the light via USB or the solar panel?
- Can I use my own USB cable to charge the light?
- Can I charge my phone with the light?
- How long will the light last on a single charge?
- What's the light range?
- I'm going mountain biking. Will my light remain in the mount with all the bumps?
- Do the straps fit around thicker handlebars or seatposts?
- I've lost my strap. How do I get a replacement?
- Do I need any tools to set up my Bike Light?
- How do I know how much power is left in the battery?
- Is the mount fixed?
- Do I need to remove the mount whenever I'm not riding?
- Do I have to go through all settings to turn light off?
- Can I leave it outside in the rain?
- Are the light faces shatterproof?
- Where can I find the full specs for my light?
- Wait, what does STEM mean?
- Why STEM?
- Do you have any other educational tools?
- Which age group is the Solar Light Kit for?
- How do I build the light?
- Does this light work like other Luci lights?
- It looks like fun! Can I, as an adult, use it?
- Are the bulbs durable; my kid likes to break things?
- Does the light have any electrical parts?
- I’ve lost some of the parts; can I purchase replacements?
- I’ve misplaced the booklet; can I get my hands on another one?
- Where can I find the full specs for my light?
- Luci Original
- Luci Outdoor 2.0
- Luci Lux
- Luci Color
- Luci Color Essence
- Luci EMRG
- Luci Candle
- Luci Pro Outdoor 2.0
- Luci Pro Lux
- Luci Base Light
- Luci Solar String Lights - Model A (USB at end of cord)
- Luci Solar String Lights - Model B (no USB at end of cord)
- Luci Color Solar String Lights
- Luci Core
- Build-Your-Own-Luci: Solar Light Kit
- Luci Connect
- Luci Explore
Back to FAQs
Back to FAQs
Popular questions
Do you ship internationally?
Yes, we are based in the U.S. but can ship internationally. Our website detects your current location and you are shown prices in your local currency. At checkout, the order total will include all duties required by your country. There will be no surprise tariffs to pay upon receiving your package.
Can I cancel or change my order?
Yes, you can cancel your order as long as it hasn’t shipped out. We normally process and ship orders within one business day (Monday through Friday by 4 PM EST).
Once your order is placed, we’re not able to make any changes to it. In certain cases, we can cancel your order after it has shipped. If you have any questions, please reach out to community@mpowerd.com and we'll help you out. Just a heads up, we'll need your order number, which can be found in your confirmation email towards the top of the email.
How do I track my order?
After you've placed your order, our products typically ship within 1-2 business days. Once the product has shipped, you'll receive a shipping confirmation email from us. From here, you can check the status of your brand new MPOWERD product(s) by clicking on the "Track my order" button in the email.
If you have any issues with the tracking, please reach out to community@mpowerd.com.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards, and PayPal.
We also offer financing options with our partner, Sezzle. Read more about this payment option here.
I forgot to add my promo code. What should I do?
No worries, if the code was eligible at the time of purchase, just send an email to community@mpowerd.com and we’ll apply it to your order.
Shipping
Do you ship internationally?
Yes, we are based in the U.S. but can ship internationally. Our website detects your current location and you are shown prices in your local currency. At checkout, the order total will include all duties required by your country. There will be no surprise tariffs to pay upon receiving your package.
What are the international Customs Charges?
The custom fees will depend on different factors such as product, quantity and destination country. At checkout, our payment system will calculate all required costs for shipping and duties and you will be required to pay them at this time. You will not be required to pay any additional fees upon receiving your package.
What are your shipping methods?
UPS is our carrier for domestic and international orders. Once you reach the checkout page you will have the option of ground, express and next day-shipping Please note that all free-shipping orders ship via UPS SurePost, which is a service where your local post office makes the final delivery rather than UPS.
How much does shipping cost?
It depends on where you are shipping the order. Costs are calculated during checkout based on the shipping address, so you'll see the total shipping cost before you buy.
We offer free domestic ground shipping on orders over $50 (excludes Alaska, and Hawaii). Given the cost of our products, it may be worth adding an extra item to your cart and take advantage of this offer.
When can I expect my order?
It can take up to 2 business days for our shipping team to process, pack, and ship orders. Once shipped - depending on where you live - your order can take anywhere from 2-5 business days to be delivered. This depends on the shipping method selected.
Can I expedite my order?
Yes, you have the option of selecting UPS 2nd day or overnight delivery at checkout. Please note that your order still requires the 1-2 business days for processing regardless of the shipping method selected.
Tracking & order status
How do I track my order?
After you've placed your order, our products typically ship within 1-2 business days. Once the product has shipped, you'll receive a shipping confirmation email from us. From here, you can check the status of your brand new MPOWERD product(s) by clicking on the "Track my order" button in the email.
If you have any issues with the tracking, please reach out to community@mpowerd.com.
Where can I find my order number?
You can find your order number in your Order Confirmation email towards the top of the email.
Changes/cancellations
Can I cancel or change my order?
Yes, you can cancel your order as long as it hasn’t shipped out. We normally process and ship orders within one business day (Monday through Friday by 4 PM EST).
Once your order is placed, we’re not able to make any changes to it. In certain cases, we can cancel your order after it has shipped. If you have any questions, please reach out to community@mpowerd.com and we'll help you out. Just a heads up, we'll need your order number, which can be found in your confirmation email towards the top of the email.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards, and PayPal.
We also offer financing options with our partner, Sezzle. Read more about this payment option here.
Do you offer discounts or coupons?
We offer discounts for first-time customers who sign up to our newsletter. Once you sign up, you’ll receive a unique code that can be applied at checkout.
We also sometimes offer discount codes in special circumstances during natural disasters or humanitarian crises in order to help those in need. These codes are offered to non-profits, NGOs, or anyone looking to make large purchases for the purpose of aid relief. If you have questions about discounts for special purchases please reach out to us at community@mpowerd.com.
How do I apply a discount or coupon?
To apply your discount code, simply enter the code at checkout and hit the "Apply" button.
I forgot to add my promo code. What should I do?
No worries, if the code was eligible at the time of purchase, just send an email to community@mpowerd.com and we’ll apply it to your order.
Can I purchase a gift card?
You’re not able to purchase an online gift card. We are, however, able to issue an online purchase code in any amount of your choice. If you would like to buy one, please contact us directly at community@mpowerd.com.
Do you offer discounts for large orders?
We sometimes offer discount codes in special circumstances during natural disasters or humanitarian crises in order to help those in need. These codes are offered to non-profits, NGOs, or anyone looking to make large purchases for the purpose of aid relief.
If you are a non-profit, NGO or someone looking to make a large purchase for the purpose of aid relief, please email impact@mpowerd.com.
If you are a retailer or reseller, please reach out to sales@mpowerd.com for more information.
Account
Why create an account?
Creating an account on our website allows you to check the status of current orders, view your order history, and save your shipping address for a faster checkout next time.
How do I create an account?
To create an account click here.
How do I reset my password?
Simply click on “forgot password” on the login page and enter your email address. You will receive an email with instructions on how to reset it. If you still need assistance, please email community@mpowerd.com.
How do I unsubscribe from your email list?
To unsubscribe from our mailing list you can click the "Unsubscribe" link at the bottom of any of our emails, or reach out to community@mpowerd.com and - while we'll be sad to see you go - we'll take care of it.