I sent the following via contact page on 14/04
I purchased 2 Base Lights around November, and only just yesterday tried to use it. Its a nice upgrade from my other Luci lights. However, when plugging into the USB port to charge my phone, there was no power going out. I double checked the contact, tried with the light function on, and in the off setting, but still no charge to my phone.
I have this one unit with me on a 5-6 week camping trip, and the other is at home. I hope that other works, but not sure as this is the first of the two that I purchased at the same time. Please let me know of my options?
All the Best
I bought many but one of mine, wanted to charge my phone n it didn't work my other two work.
There's lots to love about this lantern. It has a beautiful warm light, is light weight, you can hang it or just place it on a surface. Fully charged, it lasts for a really long time but that's just the problem. I have to charge mine at home since the solar panel does not work. I had placed the lantern out in full sunlight for 2 full days and the battery didn't charge at all. That and the on/off button which is super hard to find in the dark are its downsides. I would recommend if the solar worked!
I use it to softly illuminate my bedroom at night/overnight. The design is straight-forward and user-friendly, the gentle-to-bright settings are perfect, and the blinking light is cool for Saturday night dance parties. The charging indicator only indicates charging or fully charged, not a percentage if that's important to you. I have yet to take it outside and on the road. #sweepstakes
I've been using two of these for two years and the lights are still working great. However, the straps have all broken and one stopped holding air just after a year (so my warranty expired) and the other has a slow leak. I also have a complaint that turning on the light in pitch black is super frustrating because it is so hard to find the power button! So my requests for this and all lights is to have a power button that is easy to find in extreme dark (raised perhaps?) and reinforce those straps!!! And boost the seams so they don't leak so early on. Oh, one more thing—if there isn't an end-of-life/ disposal program, please set one up. Solar is great, but not when batteries end up in the landfill once they're spent. No one knows what to do with stuff that has the no trash symbol.
You may also like
Making a difference with every purchase
Each product sold helps us provide clean energy to people around the world who need it most. Through your participation, we are able to create positive social and environmental impact.
tons of CO2 averted
non-profit and NGO partners worldwide