Purchasing Luci Lights

How do I order?

When you are on our website, click on the menu bar on the top of the page, and select Shop. Select the product you want to purchase, and Add To Cart. Then you may continue shopping or proceed to Checkout.

Can I cancel or modify my order?

We process and ship out orders as quickly as possible. If you purchased too many items or purchased the incorrect item(s) or if you’d like to cancel your order, please contact us as soon as possible after placing your order. We can update orders within 24 hours of the online purchase. If you forgot to purchase an item, please place another order.

I received my order, and an item is damaged.

Oh no! We are so sorry to hear that. Please email us a photograph of the damaged item, a brief description with your order number and your first and last name to support@mpowerd.com. MPOWERD will determine the best resolution based on when the order was purchased and the description of damage. We may ask to have to product shipped back to us so we can see it in-person before making a decision.

I just got my order and received the wrong item.

This rarely ever happens, but we’re here for you when it does! Please email us a photograph of the incorrect item, a brief description with your order number and your first and last name to support@mpowerd.com. We will address this ASAP. Again, we will determine the best resolution based on when the order was purchased, the order details, and the customer claim.

What kind of payment methods do you accept on your online store?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards, Amazon Pay, and PayPal.

I don’t want to use my credit card on your online store. What are my options?

We do not accept cash, checks, money orders, or wire payments. However, you can purchase using Amazon Pay and/or PayPal as an alternative online payment solution. You can learn more here: Amazon Pay or PayPal. Additionally, we have several retail partners who may sell in your area. To locate a store near you, please email us at support@mpowerd.com.

How much does shipping cost?

It depends on where you live or where you are shipping the order. Costs are calculated during checkout based on the shipping address, so you'll see the total shipping cost before you buy.

How long does it take for my Luci light to arrive at my doorstep?

It can take up to 2 business days for our shipping team to process, pack, and ship orders. Once shipped - depending on where you live - your order can take up to 2 weeks to be delivered.

Can I track my order?

Of course! You’ll get an email with the tracking number once it ships. You can track your order by logging into your account on our website. You can start tracking your order here. If you are having trouble logging in or  don’t get your email with the tracking number, please contact Customer Service at support@mpowerd.com and we’ll get back to you ASAP.  

Can I order from outside the U.S.?

You can order from anywhere in the world!

I live outside the U.S., how do I know what the duties and taxes are?

Duties and taxes are calculated based on the nature of our products and the country to which the product is being shipped. Customers pay for duties and taxes upon receipt of the product.

Can I send them as gifts?

Please do! Just make sure your shipping address and billing address are different.

Can I track my order?

Of course! You’ll get an email with the tracking number once it ships. If you don’t get your email, please contact Customer Service at support@mpowerd.com and we’ll get back to you ASAP.

Are there discounts for large orders?

Yes! Find out if you qualify by emailing sales@mpowerd.com.

Is it possible to co-brand with Luci lights?

Yes! Get the details by filling out our quick form here. Someone will get back to you right away. 

What is the Give Luci Program?

Our Give Luci Program allows you to make an impact when shopping with us. Thanks to people like you, we’ve sent lights to over 100 countries since we started in 2012, affecting over 2.6 million lives. Our nonprofit partners use Give Luci lights for life-saving search & rescue missions, disaster relief, improving community health and safety, education initiatives and families who live without access to electricity. You can learn more about our impact efforts here. Keep up with our disaster relief progress here.

So you want to participate in our Give Luci Program? Great! You have two options:

  1. Get One/Give One: You purchase a Luci Candle, and a Luci EMRG is sent on your behalf to our non-profit partners. Our nonprofit partners deliver them to where they are needed most.
  2. Give: One Luci EMRG is sent on your behalf to our non-profit partners. You will not receive a light in the mail.

Once you have decided on whether you want to Get One/Give One or Give, visit our website and click on Give on the menu bar on the top of the page or click here. Make sure before you add to cart, select the box option under Select A Way To Give.

If you’re a nonprofit interested in distributing Luci lights, you could be just what we’re looking for! Learn more.

If you’re a socially responsible company looking to get involved, reach out to us at impact@mpowerd.com

Are MPOWERD products available in stores?

Oh yeah, big time. We're in over a thousand retailers in the US alone. If you're the type of person who goes to a website for info, but still loves the ol' brick & mortar, email support@mpowerd.com and we'll tell you where to find the closest store.

Do you have a product warranty?

Yep. All of our products have a one-year warranty for manufacturing-related issues from the date of receipt. The warranty policy is available in full here. Have a question about yours? Send an email to support@mpowerd.com.

What is your return policy?

If you bought a Luci light through our website, you can return it within 30 days of purchase, no questions asked, as long as it's unopened. If you bought at a store, you'll need to check their specific return policy. We also have a 1 year warranty in case you run into any issues with your light! For more info, please reach out to our team at support@mpowerd.com.

Can I recycle my Luci light?

Yes! Just send an email to recycling@mpowerd.com and we'll fill you in. 



MPOWERD's Luci User Manual

MPOWERD's Luci User Manual

May 18, 2017

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About MPOWERD

February 18, 2016

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How Luci Works

February 18, 2016

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